11jili Privacy Policy — How We Handle Your Personal Information

When you register on 11jili, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also request a copy of a valid government-issued ID to confirm your identity and ensure you meet the minimum age requirement of 18 years. When you make deposits or withdrawals, we collect transaction-related data such as payment method details, transaction amounts, and timestamps, though we do not store full card numbers or sensitive banking credentials on our servers. We also automatically collect certain technical data when you access the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect any personal data from minors, and accounts found to belong to individuals under 18 will be closed immediately in line with our responsible gaming commitments.

The personal information we collect is used primarily to operate and maintain your 11jili account, process your deposits and withdrawals in Philippine pesos, and deliver the sports betting and casino-style entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform — these communications are necessary for the operation of your account and cannot be opted out of entirely. Where you have given explicit consent, we may also send you promotional communications about bonuses, new game releases, or special offers available on the Promotion page; you can withdraw this consent at any time through your account settings. Your data is also used for identity verification and fraud prevention purposes, which protects both you and the integrity of the platform. We analyse aggregated, anonymised usage data to understand how Filipino players interact with the platform and to make improvements to navigation, game selection, and payment options. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review.

11jili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — your data belongs to you and is used only in connection with the services we provide. We may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification providers, and fraud detection services, but these providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required by applicable law or a valid legal order. If 11jili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with third parties for their own independent marketing purposes, and we do not allow advertising networks to track your behaviour across other websites through our platform.

We use industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls that limit who within our organisation can view your personal information. Your account is protected by a password that only you should know — we strongly recommend using a unique, strong password and enabling any additional security features available in your account settings. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you also play a role in keeping your account safe by not sharing your login credentials with anyone. Personal data is retained for as long as your account remains active and for a period thereafter as required by applicable Philippine law, anti-money laundering regulations, and our internal compliance obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. If you suspect that your account has been accessed without your authorisation, please contact us immediately through the details provided on the FAQ page.

As a player based in the Philippines, you have rights over your personal data under applicable Philippine data privacy legislation, including the right to access the personal information we hold about you, the right to request corrections to inaccurate data, and the right to request deletion of your data in certain circumstances. You may request a copy of the personal information we hold about you at any time by contacting us through the support channels listed on the FAQ page, and we will respond to your request within the timeframe required by law. If you believe that your personal data has been processed in a way that violates your rights, you have the right to lodge a complaint with the relevant Philippine data protection authority. You may also withdraw your consent to receive marketing communications at any time without affecting the lawfulness of processing that occurred before your withdrawal. We are committed to honouring your data rights promptly and transparently, and we will never penalise you for exercising them. If you wish to close your account and request deletion of your personal data, please be aware that some information may need to be retained for legal and regulatory compliance purposes even after account closure.

11jili may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make significant changes, we will notify registered players through their account dashboard or via the contact details on file, and the updated policy will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Continued use of the platform after any update has been published constitutes your acceptance of the revised Privacy Policy. If you have questions about any changes or about this policy in general, the FAQ page is a good starting point, and our support team is available to assist you further. Your trust matters to us, and we are committed to being transparent about how we handle your data at every step.